Returns and refunds policy

 

At M&D Store, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward returns and exchanges process outlined below:

1. Returns

You may return items purchased from M&D Store within 30 days of delivery for a full refund. To initiate a return, please follow these steps:

• Contact us at mymdastore@gmail.com with your order number and details of the item(s) you wish to return.
• Ensure that the item(s) are unused, in their original packaging, and with all tags attached.
• Pack the item(s) securely to prevent damage during transit.
• Ship the item(s) back to us using a trackable shipping method at your expense.

Once we receive and inspect the returned item(s), we will issue a refund to your original payment method within 5 business days.

2. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the returns process outlined above and then place a new order for the desired item(s) on our website. This ensures the fastest processing of your exchange.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at mymdastore@gmail.com with photos of the issue and your order number. We will work swiftly to resolve the issue by providing a replacement or issuing a refund.

4. Return Shipping

Return accept for 14 days free shipping return after that 15% fee will apply . We recommend using a trackable shipping service and purchasing shipping insurance.

5. Refunds

Refunds will be processed to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Contact Us

If you have any questions or concerns regarding our Returns and Exchanges Policy, please don't hesitate to contact us at mymdastore@gmail.com. We are here to assist you and ensure your shopping experience with M&D Store is enjoyable.